LoveStream by BUSTLD, LLC Additional Terms and Conditions.

Last Revised July 25, 2025

Product-Specific Terms: Live Streaming Services

These Supplemental Terms apply only to LoveStream’s live streaming services. They form part of and are incorporated into the general Terms of Service.

3.0 (Streaming)    LoveStream Live Stream Services:  

3.1    Introductory Production Call. The Client is required to complete a production call at least 15 days before the event date (or within 2 days of purchase for quicker turnaround weddings) to discuss timeline, camera angles and any missing information.

3.2    Tech Trial Run. Once the Client has registered, we will set up a tech trial run with the appointed day-of contact. It is a 20-minute virtual meeting that gives a chance to practice entering/exiting the studio, review best practices and test camera angles + internet connection (when on-site).

The Client and their Day-Of Contact are responsible for reviewing the tech guide with best practices. The Client is also responsible for having their on-site contact available for the tech check and being on-site at their venue. The Client understands not doing the foregoing actions will possibly affect the quality of their stream and releases LoveStream from any liability related to day-of issues for tech issues. Rental equipment from LoveStream (if rented) is not guaranteed to be available for your tech rehearsal before event day. The tech rehearsal can still be conducted fully and should be scheduled accordingly.

3.3    LoveStream Obligations. LoveStream shall provide the following services:

  • Access to a third-party virtual meeting supplier (such as Zoom), provided the Client acknowledges that we are not provider of such services, have no liability for its technical operation and the Client will be subject to all terms and conditions of such supplier.

  • Set up of Client’s personal event website including one round of edits (additional edits available as an add-on);

  • Answer tech related questions via email or chat on the LoveStream site. Answer time is up to 2 business days and is only available during LoveStream business hours (9a-5p ET).

  • Be available for production calls and tech checks during business hours (9a-5p ET). Calls outside office hours may be available for an additional charge (inquire for more information).

  • Be available 60 minutes before Client selected start time to answer questions via phone for Client day-of contact and live chat for Client’s virtual guests.

3.4    Before The Event Day. The Client’s obligations before the Event Day shall be to:

  • Complete a production call to understand expectations. Failure to schedule this call will impact LoveStream’s ability to deliver services on event day;

  • Confirm stream start and end time as well as time zone at least 30 days before the event (or at time of purchase if purchased less than 30 days before the event);

  • Send any desired videos for live stream in mp4 format (with music included, if desired) no less than one week before event day;

  • Provide contact detail for the Client’s selected day-of contact (cannot be Client or – for weddings – a member of the wedding party) who will have a phone available that is not a streaming device;

  • Run speed test at event site, provide results to LoveStream and heed LoveStream’s advice on minimum speeds to properly stream;

  • Sign day-of waiver with understanding of on-site responsibilities;

  • Test any rented equipment and alert LoveStream team at least 24 hours in advance of any issues so they have time to troubleshoot;

  • Perform a tech-check;

  • Provide their own equipment (such as iPhones, iPads or Android phones) to stream from unless rented from LoveStream;

  • Alert all on-site guests and vendors that a live stream will be occurring and they may be filmed.

    • Client understands that their image, and the images of their guests and vendors, may be edited, copied, exhibited, published or distributed and waives the right to inspect or approve the finished product wherein the likeness appears. Photographic, audio or video recordings, name, and biographical information may be used by Bustld, LLC for inclusion on the website and similar marketing documents which may include but is not limited to: presentations, online/internet videos, media, social media or news (press). There is no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed.

3.5    Event Day Obligations. The Client’s obligations on the Event Day shall be as follows:

  • Client’s day-of contact (must not be Client or – for weddings - member of the wedding party; must have their own phone to communicate with LoveStream that isn’t a streaming device) will set up all Client or LoveStream provided equipment (on-site setup available as an add-on for some packages);

  • Client’s day-of contact will run day-of tech check which occurs 30 minutes before the started stream time. If day-of contact is late to join, the stream may be affected and Client releases LoveStream of any liability related to the tech check;

  • Provide any music that the Client wants streamed (DJ, live music, Bluetooth speaker, etc.);

  • All devices will enter the remote production studio no later than 15 minutes before the Client selected stream start time or LoveStream cannot guarantee that device can enter the stream;

  • Anyone can go to the third-party wedding website & tune in to watch the livestream ceremony (password option);

  • Chat function of the third-party site allows guests to communicate;

  • Couple understands the need to start on-time for their selected time slot. If the stream starts more than 15 minutes after selected start time, additional fees will apply at $100 per 15 minutes.

  • For weddings: Ceremony-only streams include either 30 or 60 minutes of continuous stream time (pending which package was purchased) before incurring additional time fees. Ceremony + reception streams include up to 75 minutes of stream time with one break of up to 60 continuous minutes of downtime before incurring additional time fees. Additional time can be purchased before the wedding for $150 per 30 minutes. On wedding day, time extensions will be charged at a higher fee of $100 per 15 minutes.  

  • At the Client selected end time, the stream will automatically end.

    • LoveStream cannot guarantee that the stream can start earlier than the scheduled time day-of.

    • LoveStream cannot guarantee a longer stream time on event day.

    • Should an event run behind on the day-of, LoveStream can not guarantee additional stream time. If the Client wants to extend, the day-of contact must alert LoveStream no later than 20 minutes before their scheduled end time.

    • If LoveStream can accommodate the extension, the Client agrees to the additional fee of $400 per hour, charged in 15 minute increments. The fee will be charged to the card on file one business day following the wedding. Invoice must be paid in full before final product is released.

    • Livestream ends.

    • We print & mail the virtual guestbook (add-on) within 8 weeks after the wedding, or after purchase (whichever is greater)

LoveStream’s additional obligations on Event Day shall be as follows:

  • Provide music rights necessary to stream music for all packages

  • All packages: Provide a dedicated remote LoveStream producer (not on-site) for Client and/or day-of contact to communicate with up to 60 minutes before Client selected start time. Producer will also support guests via chat bot on Client’s event website up to 60 minutes before Client selected start time. Producer will switch between up to 3 cameras based on timeline & cues provided by Client at least one week before wedding day.

  • Elite: Provide rental equipment including 3 streaming devices, 3 tripods with necessary adapters and wireless microphone.

  • White Glove: Hire an on-site production assistant through a 3rd party to work with the LoveStream remote production team.

3.6    LaterStream. The LaterStream package will follow the LoveStream process except where outlined below:

  • Client and day-of contact will both be available for a 20-minute production call;

  • On event day, day-of contact will have access to a producer for feedback 30 minutes before the scheduled ceremony start time.

  • Client may record videos from up to three (3) cameras during the ceremony and from up to one (1) camera during cocktail hour and reception. They can also submit up to two (2) pieces of pre-recorded media (such as a toast or slideshow) no later than 3 business days after the wedding. LoveStream will compile the product into a polished final edit, switching between camera angles. Final video can include up to 90 minutes of recorded time, based on length of recordings submitted by Client.

  • Once we receive the equipment back, the turnaround time for the edited video is up to ten (10) business days.

  • If Client has selected to simulate their video live, the live date must be at least 2 weeks after the event date.

  • Any additional recorded videos captured on a non-LoveStream device must be uploaded within 24 hours after the initial upload or they will not be accommodated in the final cut.

3.7    Post-Event. LoveStream’s obligations end once the below are delivered to the Client. Client can expect delivery of below items within 3 business days of the conclusion of their event. 

  • Copy of LoveStream video as it aired (no editing); 

  • Guest chat transcript in PDF form (text only);

  • Virtual guestbook in PDF.

Should Client rent any equipment from LoveStream, the final product will not be delivered until the equipment is mailed back.

The LoveStream custom website will be live for 2 weeks after the event date. At that point, the site will be archived for up to 3 months. After 3 months, the site will be permanently deleted. If you need access, please email lovestreamsupport@bustld.com with your name, date and your request. Requests will be accommodated on a case-by-case basis.

LoveStream will keep the final video in their files for up to 3 months. After 3 months, client is responsible for downloading their own video and it may be deleted from LoveStream’s files.

3.8    Add-Ons. Clients who select to access any of the services that are marked as Add-Ons. Any such services provided by a third-party supplier or Vendor shall be subject to such terms as provided by that third party or Vendor and we shall have no liability related to the operation or use of such Add-On services or products. 

The hardbound guest book includes up to 30 pages with up to 50 guest entries. Additional entries available (add-on). The book will be delivered to the provided mailing address within 8 weeks of the conclusion of the Event Date, or if purchased after the event, 8 weeks after purchase. Such service is provided by a third-party supplier or Vendor and shall be subject to such terms as provided by that third party or Vendor and we shall have no liability related to the final product. 

The custom slideshow add-on includes up to 75 photos and up to 4 songs. Couple must submit photos at least 2 weeks prior to wedding. One round of edits included.

3.9    LoveStream Mic Rental.

Should Client provide their own microphone, LoveStream will enable couple to test the mic before event day but does not guarantee that the microphone will work inside the studio during the stream. The Client will be responsible for providing all necessary cords, batteries and chargers. The Client’s day of contact must be able to troubleshoot the mic without help from a LoveStream producer when asked.

7.0 (Streaming)    Refunds & Cancellations 

All LoveStream live stream purchases are strictly non-refundable, regardless of reason, including but not limited to event cancellation, technical issues outside of LoveStream’s control (such as internet connection, venue restrictions, or user error), or failure to use the service.

LoveStream date changes may be accommodated once, subject to availability, with a minimum of 10 days’ advance notice and a non-refundable rescheduling fee of $50. Additional surcharges apply for holiday dates; please inquire for details.

If a new date cannot be accommodated, the purchase will remain non-refundable.

FORCE MAJEURE & WEATHER:

  • In the event of natural disasters, extreme weather, or other unforeseen circumstances beyond your control, we will make reasonable efforts to reschedule your event.

  • Refunds are not guaranteed but may be considered based on timing and shipping status.

  • We recommend purchasing event insurance for additional protection.