Questions,
answered.
Everything you need to know about renting The Booth — from checkout to the box on your doorstep to the prepaid return label. Can't find your answer? A real human is a text away.
The Basics
Start hereWhat is The Booth by LoveStream?
The Booth is a modern, open-air photo booth that ships directly to you — anywhere in the U.S. It arrives before your event, sets up in about 10 minutes, and runs itself all event long. Guests tap the screen, capture photos, GIFs, boomerangs, slo-mo, and video, then share instantly to their phones. When the party's over, pack it back in the same box and drop it off with the prepaid return label. Trusted at 10,000+ events.
How much does it cost?
Rentals start at $200 and include round-trip shipping. Everything is priced à la carte, so you only pay for what you want — start with the base package, then add on things like printing, backdrops, props, or an attendant. View current packages and pricing on our pricing page.
Are there any hidden or additional fees?
Nope — we dislike surprise fees as much as you do. Your package price includes round-trip shipping for most bookings, and the only extras are add-ons you choose yourself. Where shipping does cost more (Hawaii/Alaska deliveries and last-minute bookings), we say so upfront — see “What does shipping cost?”
Is the photo booth available in my city?
Yes! Because The Booth ships to you, it's available for any event in any U.S. city — Hawaii and Alaska included. Standard round-trip shipping is included; Hawaii/Alaska deliveries and last-minute bookings carry additional shipping — see “What does shipping cost?” On-site attendants are also available in almost any location.
What kinds of events do you service?
All of them. Weddings, corporate events, trade shows, birthday parties, Bar and Bat Mitzvahs, Quinceañeras, graduations, anniversary parties, music festivals, fraternity and sorority events — if people are celebrating, The Booth fits right in.
How many hours do I get with my rental?
There's no clock running. Your rental covers your full event day with unlimited hours — and the booth is yours from the moment it lands on your doorstep until you drop it off after the party. Test runs, setup practice, a few warm-up selfies the night before: none of it counts against your time, because there's no time to count against. Hosting a multi-day celebration? Additional event days are available as an add-on. And if your package includes an attendant, they're on-site for your selected event hours.
Is the booth enclosed? Do you offer 360 booths?
The Booth is an open-air style booth — think a sleek stand and light in front of a wall or backdrop, not the enclosed box from the movies. We don't currently offer 360 booths, but The Booth captures slo-mo video (a similar effect, stationary) along with photos, GIFs, boomerangs, and video.
What if my plans change after I book?
Life happens — and your booking flexes with it. Need a new date? We'll reschedule at no fee; just give us at least two weeks' notice and pick a date within one calendar year of your original event. If you need to cancel altogether, payments are non-refundable per our Terms & Conditions, but your booking converts to a full credit valid for one year toward a future event — so it's never lost.
Can I add to or change my order after booking?
Of course! Want to add printing, a backdrop, or an attendant? Just contact our team and we'll update your order right up until your booth ships. Email lovestreamsupport@bustld.com or text 980.393.6330.
How do I book?
Head to our packages page, add your items to the cart, and check out. Our team will reach out within one business day with next steps. Prefer to talk it through first? Book a consultation — we're happy to help you build the right package.
What happens after I book?
Within one business day of your order, our team reaches out with next steps — all handled online through quick forms and text, no phone calls or meetings to schedule. First up is the fun part: a short questionnaire that personalizes your booth, where you'll choose from our template designs — or, with Core and Pro, share your inspiration for a custom design our designers create specifically for your event (one round of edits included). You'll also confirm your event details, and about one month out, your shipping address. Then we handle the rest: your booth is prepped, styled with your design, and shipped to arrive at least a day early. You open it, test it, and party. Afterward, drop it back off with the prepaid label — done.
What's LoveStream?
LoveStream is where we started. Beginning in 2016, we live-streamed weddings, funerals, and corporate events around the world — 1,500+ of them — which meant shipping sensitive equipment on tight deadlines, making complicated tech simple enough for anyone to set up in minutes, and supporting it all remotely in real time. When we launched The Booth, we built it on everything those years taught us. Today, that same proven playbook powers a photo booth trusted at 10,000+ events.
Shipping & Delivery
Step 01How does the equipment get to me?
We ship all equipment and add-ons directly to your preferred address via UPS — your home, office, hotel, or venue. You'll confirm your shipping address with our team about one month before your event date. Round-trip shipping is included.
What do you need from me before my booth ships?
Just two things: your finalized photo design (we'll guide you through it right after booking) and your confirmed shipping address, which we'll ask for about a month before your event. That's it — no venue walkthroughs, no planning calls, no measurements. Everything else is our job.
What does shipping cost?
For most bookings, nothing — round-trip shipping is included in your rental. Two exceptions: shipments to Hawaii or Alaska include an additional shipping fee, and last-minute bookings (placed less than 7 business days before your event) may require expedited shipping depending on your location. Booking last-minute? Text our sales team at 704.529.9721 first and we'll confirm any shipping cost for your zip code before you order.
How far in advance should I book?
The sweet spot is 2–4+ months out. Booking early locks in your date and your booth, skips any expedited shipping fees, and gives you time for the fun part — a fully custom photo design made for your event instead of choosing from our border library on a deadline. That said, procrastinators are welcome 😄 If we have units available, we can service bookings placed as late as 2:00pm ET two business days before your event (day-of and day-before aren't possible — we ship booths, not teleport them). Booking less than 7 business days out? Text us at 704.529.9721 before you order. We'll confirm a booth is available for your date and quote any expedited shipping for your location.
When will my booth arrive?
Your booth will arrive by end of day at least one day before your event — time to unbox, set up, and do a test run. Often it lands 1–2 days earlier than that. Want it in hand sooner for sure? Add guaranteed early delivery to your order. Either way, it arrives styled for your celebration, with your design pre-loaded and ready to go.
What if something goes wrong with delivery?
We've got you. If anything threatens your delivery, we overnight a replacement booth at no cost. No scrambling, no stress, no backup plan required — logistics are our job, not yours.
Can I ship it to my venue or hotel?
Absolutely — we ship to whatever address works best for you. Many clients ship to home and carry the booth to the venue (it packs into an easy-to-transport box that fits in the back of a car), while others ship straight to the venue or hotel. Just coordinate with your venue so someone can receive the package.
Setup & Event Day
Step 02How hard is setup? Do I need to be tech-savvy?
Place it. Plug it in. Turn it on. That's genuinely it — setup takes under 10 minutes with no tools or installation, and 93% of our clients set it up themselves, even the self-described "not tech people." Every rental includes a simple setup guide, short setup videos, and live remote support if you'd like a human to walk you through it.
What if I need help during my event?
Real-time human support is included with every package, seven days a week, until midnight ET on Friday and Saturday party nights. Text us anytime at 980.393.6330, and on your setup and event days the phone line is open as well: 704.966.7268, option 1. Before, during, or after your event, a real person has your back.
Is support available on my actual event day?
Yes — every single day of the week, because that's when events happen. Text or email us any day and a real human answers, with hours running until midnight ET on Friday and Saturday, right when parties are in full swing. And on your setup and event days, the phone line is live too — because mid-celebration, you get a human voice, not a ticket number. You're never on your own.
How much space do I need?
We recommend a 10×10 ft space for the best experience, but The Booth can operate in an area as small as 6×6 ft. All you need nearby is a standard power outlet.
Can I use The Booth outdoors?
Yes! Backyard parties, tented receptions, covered patios — The Booth is happy outside with a few common-sense conditions: keep it shaded (no direct sunlight), keep it dry (no rain, snow, or splash zones), and plan for power — you'll want your own outdoor-rated extension cord, since we don't ship one. A tent, awning, or covered porch checks every box. When in doubt, think of it like your phone: shade and dry, and it'll party all night.
Do I need Wi-Fi at my venue?
Depends on your package! Our Intro package connects to your venue's Wi-Fi, so it's perfect for homes, offices, and venues with a reliable network. Every other package includes a built-in hotspot — so The Booth works anywhere: barns, backyards, ballrooms, no venue Wi-Fi required. Not sure your venue has solid Wi-Fi? Go with a hotspot-equipped package and never think about it again.
Does someone need to run the booth during my event?
No — The Booth is fully self-service. Guests walk up, follow the on-screen prompts, and share their photos instantly. No staff, no learning curve, no babysitting. Prefer a fully hands-off experience? Add an on-site attendant (included in the Pro package) who handles setup, breakdown, and guest interaction — though most clients find they don't need one.
Is an attendant included?
In our Pro package, yes! Pro comes with an on-site attendant who handles setup, breakdown, and guest interaction for up to 3 hours (with additional hours available). With any other package, you can add an attendant à la carte — same great humans, your choice of hours. Attendants are available in almost any U.S. location.
Are props or backdrops included?
Props — yes! Every package includes single-use paper props: our standard set with the Intro package (some quick assembly required), or your pick of 8 themed sets, fully assembled, with Core and Pro. For backdrops, you've got options: rent our solid 8×8 backdrop with a portable stand one person can set up in minutes, or go digital with virtual backgrounds — think Zoom backgrounds, but crisp, because the booth is stationary so there's no movement to blur. And many clients simply use their venue — a brick wall, greenery wall, or any clean surface works beautifully.
Can guests print photos at my event?
Yes! Add on-site printing (included with Pro) and guests take home physical photo strips or 4×6 prints while still receiving digital copies — digital and print work together, not separately. Standard and high-speed printer options are available based on event size.
What does the design process look like?
Simple and completely online — no calls, no meetings. After booking, you'll fill out a short questionnaire that personalizes your booth. With the Intro package, you'll choose from our modern template library — pick your favorite and you're set. Core and Pro add the custom option: share your inspiration and our designers create a graphic specifically for your event, with a proof to review and one round of edits included. Either way, your finished design ships pre-loaded on your booth.
Can I customize how the photos look?
That's the fun part. Before your event, you'll choose your photo design — pick from our modern template library, or go fully custom with Core and Pro, where our designers create a graphic just for your event. You'll also pick your layout (photo strips, 4×6, or single photo) and digital stickers + filters (glam, black & white, or playful effects). Corporate event? We also offer branding, lead capture, legal disclaimers, and custom event messaging. Everything is finalized and pre-loaded before your booth ships.
Photos & Sharing
Step 03How do guests get their photos?
Instantly — no app to download, no account to create, for you or your guests. With the Intro package, guests scan a QR code right at the booth and their photos are on their phone in seconds, plus every capture lands in your online gallery. Core and Pro add unlimited text and email sharing + AirDrop on top of QR — guests pick whatever's easiest for them. Want physical keepsakes too? Add on-site printing to any package for photo strips guests take home (printing is included with Pro).
What can the booth capture?
Photos, GIFs, boomerangs, slo-mo, and video — all included in every package at no extra cost. Want more? Add AI filters, digital backgrounds, and other upgrades from our add-ons shop.
How do I (the host) see all the photos?
You don't have to wait — your online gallery link lands in your inbox the moment your equipment is delivered, and you can view and download captures as soon as they hit the gallery, whenever and as often as you like. The link is shareable with unlimited downloads, so your guests can grab their favorites too. And after your booth makes its way back to us, we'll also send you a ZIP file of every single capture — your complete set, in one tidy download, to keep forever.
Returns & After
Step 04How do I send the booth back?
Easy-peasy. Place everything back in the same box it arrived in, apply the prepaid return label (already included), and drop it off at any UPS store. That's it — we handle the rest, and return shipping is included. Don't want to leave the house after a great party? We get it — add a scheduled UPS pickup and they'll come to you (small fee applies).
How long do I keep access to my photos?
Two layers, so nothing slips away: your online gallery stays live for at least 60 days after your event (typically longer) — plenty of time for you and your guests to browse, share, and download favorites with no caps. And for keeps, we send you a ZIP file of every single capture after your booth returns. Download it, back it up, tuck it wherever your forever-memories live — the gallery is for the afterglow, the ZIP is for the decades.
When does the booth need to be returned?
Drop it off the next day UPS is open, any time before that location's pickup time (typically 5pm local) — no morning deadline, no day-after scramble. Friday event? Return Saturday. Saturday event? UPS is closed Sundays, so Monday's your return day — enjoy your Sunday. 😄 Want to keep the party going? Additional rental days are available as an add-on — reach out and we'll set it up.
What if I return the booth unused?
Sending your booth back unused works the same as any cancellation — payments are non-refundable, since your equipment was reserved, prepped, and shipped for your date. But unused doesn't have to mean wasted: reach out to our team (ideally before your booth ships), and depending on the circumstances we may be able to reschedule your rental or apply a credit toward a future event.
What if something gets damaged at my event?
Accidents happen — let us know right away and our support team will walk you through next steps. Call 704.966.7268 (option 1) or text 980.393.6330 and we'll sort it out together.
What if something arrives damaged or isn't working?
That's our problem to solve, not yours. Every booth is tested before it ships — but shipping is shipping, which is exactly why we ask you to open your box the day it arrives, confirm everything made the trip safely, and do a quick test run. If anything's damaged, text us right away at 980.393.6330: with time on our side, we can fix almost anything — most issues resolve in minutes over text, and if the equipment truly can't be saved, we'll overnight a replacement at no cost. This is why your booth arrives early. Open it early, test it early, and there's nothing we can't sort out before your first guest arrives.
Still have a question?
Real humans, real answers — before, during, and after your event. Text us, call us, or grab time on our calendar. We've done this thousands of times.
